Refund policy

30-Day Returns

We want you to love your Lumérie ritual. You have 30 days from the day you receive your order to request a return.

What can be returned

  • LumiMask Pro LED mask: can be returned within 30 days if it is in good condition, clean, and with all its parts and accessories.
  • Skincare (Glow Serum, Bio-Collagen masks, eye patches): for hygiene reasons we can only accept them unopened and sealed.

How to request a return

  1. Contact us through our contact page with your order number and the reason for the return.
  2. We'll reply within 2 business days with the return address and instructions.
  3. Send the items back, if possible in their original packaging.

Conditions

  • Return requests must be made within 30 days of delivery.
  • Return shipping costs are the customer's responsibility.
  • We cannot accept products damaged by misuse.
  • Items bought with a bundle discount (such as the Glow Ritual Set) are refunded at the price actually paid per item.

Refunds

Once we receive and inspect your return, we'll notify you by email and issue a refund to your original payment method within 5 to 10 business days. How long it takes to appear depends on your bank.

Damaged, defective or wrong items

If your order arrived damaged, has a manufacturing defect, or isn't what you ordered, contact us within 7 days of delivery with photos of the issue. We'll send a replacement or issue a refund at no shipping cost to you.